Applicant Advocate Program Protects People and Businesses

Tammy Cohen, PHR, SHRM-CP
March 2 2017
As a leading global Consumer Reporting Agency (CRA) providing personal data to companies for employment purposes, InfoMart has a responsibility to protect candidates and employees’ information.
Several agencies and guidelines protect an applicant or employee’s rights, some of which can be reviewed at the following links:

Applicant Advocates Protect Consumers

Created more than a decade ago with the sole purpose of protecting the consumer, InfoMart’s Applicant Advocates program provides in-house compliance personnel to personally handle all FCRA disputes from applicants and employees. We take this responsibility seriously and have long led the industry in providing resources to ensure the most up-to-date information is collected on applicants and employees. To support this goal, we also dedicate an entire department to assisting applicants and employees in obtaining and disputing consumer reports. Applicants and employees who are the subject of an investigative background screening can receive a free copy of their InfoMart background check and dispute their report simply by completing our online form. For the applicant/employee’s convenience, we send reports within 48 hours of receiving a form request and begin re-investigations of disputed information immediately. InfoMart’s Applicant Advocates are available daily to assist consumers in checking the status of their background checks and to work through disputes. “As a leading CRA in the pre-employment background screening industry, InfoMart’s reports inform the hiring decisions of thousands of employers each year,” said Tammy Cohen, president and founder. “We want our clients, their applicants, and employees to succeed, which is why providing accurate information is the foundation of our business model.”  

Applicant Advocates Also Protect Employers

To expedite disputes so they don’t hinder our client’s hiring process, it is InfoMart’s policy to initiate any re-investigation requests within 24 hours of discovery. In addition, InfoMart will aid in correcting any incorrect data at no cost to our client or applicant. If additional services need to be re-verified, InfoMart does this without charge. We retain all of our dispute documentation digitally to make tracking and auditing requests simpler for our clients. Our Applicant Advocates transmit re-investigation requests directly to the processor responsible via ASAP. Plus, our online system for requesting reports and initiating disputes provides a convenient resource for applicants and employees, which directly contributes to a positive consumer experience. Streamlining the candidate experience for our clients demonstrates that applicants’ and employees’ satisfaction is a top priority at InfoMart. We understand the ramifications of reporting inaccurate data, and we pledge to leave no stone unturned in resolving a dispute. It’s not just good business; it’s the right thing to do for our clients, their applicants, and their employees.

About Tammy Cohen

Tammy Cohen, an industry pioneer and expert in identity and employment screening, founded InfoMart 30 years ago. Deemed the “Queen of Screen,” she’s been a force behind industry-leading innovations. She was most recently the first-to-market with a fully compliant sanctions search, as well as a suite of identity services that modernizes talent onboarding. Tammy revolutionized the screening industry when she stepped into the field, developing the first client-facing application and a due diligence criminal search that has since become standard for all background screening companies. Cohen has received national awards and honors for her business and civic involvement, including Atlanta Business Chronicle’s Top 25 Women-Owned Firms in Atlanta, Enterprising Women Magazine’s Enterprising Women of the Year award, the YWCA of Northwest Georgia’s Kathryn Woods Racial Justice Award, and a commendation in the 152nd Congressional Record.

About InfoMart

InfoMart has been revolutionizing the global background and identity screening industry for 30 years, providing businesses the information they need to make informed hiring decisions. They develop innovative technology that modernizes talent onboarding, including a first-to-market biometric identity authentication application and a verified sanctions search. The WBENC-certified company is a founding member of the Professional Background Screening Association, and they have achieved PBSA accreditation in recognition of their consistent business practices and commitment to compliance with the FCRA. The company is dedicated to customer service, speed, and accuracy, and it has been recognized for its success, workplace culture, and corporate citizenship with over 45 industry awards. To Get the Whole Story on InfoMart, please visit, follow @InfoMartUSA, or call (770) 984-2727.

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