InfoMart's Response to COVID-19

InfoMart is your trusted background screening partner
We are fully operational, and our experts are available to help you hire quickly and efficiently during this difficult time
Client ResourcesApplicant Resources

A Note from InfoMart’s Founder

Our employees’ and community’s health and safety are our top priority. We employ a team of professionals who quickly responded to the COVID-19 outbreak. We’re proud that our clients have been minimally impacted. 

On a personal note, we think of our clients as friends, and we are wishing them health and safety. 

If there are any questions or concerns about InfoMart’s services during this time, please email your client representative or call 770 984 2727.

Sincerely,
Tammy Cohen
Founder & Chief Visionary Officer, InfoMart

InfoMart’s COVID-19 Response:

Clients continue to receive background screening reports from InfoMart as normal: 

  • Electronic record searches are still functional 
  • The Work Number and National Student Clearing House are functional 
  • We have robust technology in place to efficiently provide service remotely 

InfoMart’s Business Continuity Plan allows for all work to continue uninterrupted via a remote workforce: 

  • All consumer report requests are being processed as normal 
  • All business-critical, client-specific processes are proceeding as normal 
  • All client-related communications are functioning as normal
  • All operating departments and services are running as normal 
  • All business-critical, compliance-related processes are progressing as normal (consumer disputes, client compliance) 

Offering ASAP ID for Free to Onboard Workers Quickly & Remotely

 

Onboard new employees from the safety of their own homes. ASAP ID takes just 60 seconds to verify a candidates’ personal identifiers and initiate a background check.

To assist essential employers during this trying time, InfoMart is offering ASAP ID for free when you purchase a background check.

What Clients Are Asking

Is InfoMart still open?

Yes. InfoMart is fully operational. We have deployed a remote workforce to continue providing quick, accurate results to our clients.

Are education/employment verifications still available? Are other clients still running them?

Yes. Though employer and educational closures are impacting one-on-one verifications, the National Student Clearinghouse and the Work Number are still available resources. InfoMart’s standard procedure is to close requests if we are unable to complete the verification; we will reopen the request and provide the verification when possible. Many clients have opted to close requests.

Can we still run Motor Vehicle Reports? Are there delays?

Yes, MVRs are still available. If you do not have Penn Dot, Pennsylvania MVRs are currently delayed.

Is drug testing still available?

Yes, drug testing is still available. However, we advise that candidates call the clinic to confirm they are still operational. Our team is available to help locate a clinic in the area.

Can you send me just a portion of the screening results while we wait for delayed pieces?

Yes. Rather than delivering a full profile, InfoMart can deliver services as they complete. Some clients have opted for this method. Contact your client representative to learn more.

A Note on Courts Reopening

InfoMart has been committed to keeping you up-to-date on the latest court and school closures since the COVID-19 pandemic started. Now, as courts begin to reopen, we’ll keep you informed about that, too.

Please note: as courts and schools reopen, we cannot guarantee immediate, full access will be restored in every jurisdiction. Courts may be:

  • focused on other initiatives (rescheduling cases, issuing permits, etc.)
  • opening with minimal staff to adhere to social distancing guidelines
  • working through a backlog of screening results

Results may be returned in a different order than they were received. We recognize the impact these postponements may have had on your company and your candidates.

Our team will return delayed results as quickly as possible. Please contact your client representative if you have any questions or if we can be of any additional assistance.

Reopened Courts

Arkansas
  • Pulaski
California
  • Kings
  • Nevada
  • San Diego
  • San Francisco
  • Sonoma
  • Tulare
  • Ventura
  • Yolo
Delaware
  • All counties & statewides
Georgia
  • Barrow
  • Brooks
  • Bulloch
  • Burke
  • Catoosa
  • Chattooga
  • Cherokee
  • Clarke
  • Cobb
  • Coffee
  • Columbia
  • Crawford
  • Dade
  • Dawson
  • Emanuel
  • Fannin
  • Forsyth
  • Fulton
  • Gordon
  • Grady
  • Greene
  • Gwinnett
  • Hancock
  • Jefferson
  • Jones
  • Lamar
  • Liberty
  • Long
  • Lowndes
  • Madison
  • Mitchell
  • Murray
  • Oconee
  • Polk
  • Rockdale
  • Spalding
  • Terrell
  • Toombs
  • Upson
  • Walker
  • Washington
  • Worth
Louisiana
  • Allen
  • Caldwell
  • Catahoula
  • Jefferson Davis
  • Pointe Coupee
  • Richland
  • St. Helena
  • St. Mary
  • Vernon
  • Terrebonne
New York
  • OCA (Statewide)
  • Onondaga
  • Ontario
  • Otsego
  • Rensselaer
  • Saint Lawrence
  • Saratoga
  • Schoharie
  • Tompkins
  • Wayne
Michigan
  • Alcona
  • Alger
  • Alpena
  • Arenac
  • Baraga
  • Calhoun
  • Charlevoix
  • Cheboygan
  • Crawford
  • Gladwin
  • Huron
  • Leelanau
Minnesota
  • All counties
Ohio
  • Harrison
Tennessee
  • Blount
  • Cheatham
  • Dekalb
  • Giles
  • Hardin
  • Henderson
  • Henry
  • Lawrence
  • Lewis
  • Madison
  • McMinn
  • Polk
  • Sequatchie
  • Stewart
Vermont
  • All counties
West Virginia
  • Harrison
  • Logan
  • Mason
  • Putnam

Court Closures

Criminal results will not be completed until courts reopen. InfoMart is committed to returning these delayed results as quickly as possible upon reopening.

California
  • CA       Alameda
  • CA       Calaveras
  • CA       Contra Costa
  • CA       El Dorado
  • CA       Humboldt
  • CA       Lake
  • CA       Los Angeles
  • CA       Madera
  • CA       Marin
  • CA       Monterey
  • CA       Napa
  • CA       Riverside
  • CA       San Benito
  • CA       San Joaquin
  • CA       San Luis Obispo
  • CA       San Mateo
  • CA       Santa Barbara
  • CA       Santa Clara
  • CA       Sierra
  • CA       Shasta
  • CA       Solano
  • CA       Stanislaus
Washington, DC
  • DC      Washington
Georgia
  • GA      Appling
  • GA      Atkinson
  • GA      Bacon
  • GA      Baldwin
  • GA      Barrow
  • GA      Ben Hill
  • GA      Berrien
  • GA      Brantley
  • GA      Brooks
  • GA      Bryan
  • GA      Butts
  • GA      Clay
  • GA      Clayton
  • GA      Franklin
  • GA      Gilmer
  • GA      Henry
  • GA      Jasper
  • GA      Johnson
  • GA      Laurens
  • GA      McIntosh
  • GA      Pickens
  • GA      Rabun
  • GA      Tattnall
  • GA      Treutlen
  • GA      Walton
  • GA      Whitfield
Illinois
  • IL        Hancock
Kentucky
  • KY      All Counties
  • KY      Boyd
  • KY      Boyle
  • KY      Breckenridge
  • KY      Bullitt
  • KY      Butler
  • KY      Calloway
  • KY      Carter
  • KY      Christian
  • KY      Clark
  • KY      Clinton
  • KY      Daviess
  • KY      Estill
  • KY      Franklin
  • KY      Grant
  • KY      Greenup
  • KY      Hancock
  • KY      Hardin
  • KY      Harrison
  • KY      Hopkins
  • KY      Knox
  • KY      Marshall
  • KY      McCracken
  • KY      McLean
  • KY      Monroe
  • KY      Morgan
  • KY      Muhlenberg
  • KY      Owen
  • KY      Powell
  • KY      Robertson
  • KY      Rowan
  • KY      Scott
  • KY      Simpson
  • KY      Trimble
  • KY      Union
  • KY      Warren
  • KY      Washington
Louisiana
  • LA       Cameron
  • LA       Livingston
  • LA       St. James
  • LA       St. John the Baptist
  • LA       Vermillion
Massachusetts
  • MA      All Counties (14)
Michigan
  • MI       Allegan
  • MI       Bay
  • MI       Cass
  • MI       Delta
  • MI       Eaton
  • MI       Gratiot
  • MI       Hillsdale
  • MI       Ionia
  • MI       Iosco
  • MI       Isabella
  • MI       Jackson
  • MI       Kalamazoo
  • MI       Kent
  • MI       Lake
  • MI       Lapeer
  • MI       Lenawee
  • MI       Livingston
  • MI       Macomb
  • MI       Marqette
  • MI       Mecosta
  • MI       Missaukee
  • MI       Monroe
  • MI       Muskegon
  • MI       Newaygo
  • MI       Oakland
  • MI       Oceana
  • MI       Otsego
  • MI       Ottawa
  • MI       Roscommon
  • MI       Saginaw
  • MI       Schoolcraft
  • MI       St Joseph
  • MI       Tuscola
  • MI       Washtenaw
  • MI       Wexford
Mississippi
  • MS      Itawamba
Montana
  • MT     Gallatin
  • MT     Flathead
  • MT     Missoula
  • MT     Ravalli
  • MT     Silver Bow
  • MT     Yellowstone
New Jersey
  • NJ       All Counties (22)
New York
  • NY      Albany
  • NY      Broome
  • NY      Cattaraugus
  • NY      Erie
  • NY      Franklin
  • NY      Oneida
  • NY      Oswego
  • NY      Seneca
  • NY      Schenectady
  • NY      Washington
Tennessee
  • TN       Bradley
  • TN       Coffee
  • TN       Dickson
  • TN       Grundy
  • TN       Hickman
  • TN       Lauren
  • TN       Loudon
  • TN       Robertson
West Virginia
  • WV     Jefferson
International
  • Albania
  • Austria
  • Belgium
  • Bermuda
  • Bulgaria
  • Croatia
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Guam
  • Guatemala
  • Italy
  • Jordan
  • Luxembourg
  • Mauritius
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Russia
  • Scotland
  • Spain
  • Sweden
  • Switzerland
  • Tunisia
  • Virgin Islands

Educational Closures

Verification requests will be closed if they are in one of the impacted jurisdictions; when the institution reopens, we will provide you with results.

K-12 Schools
  • Alabama
  • Alaska
  • American Samoa
  • Arizona
  • Arkansas
  • Bureau of Indian Education
  • California
  • Colorado
  • Connecticut
  • Delaware
  • District of Columbia
  • Florida
  • Georgia
  • Guam
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Northern Marianas
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Puerto Rico
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • U.S. Virgin Islands
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming
Colleges & Universities

• Academy of Art University
• American University
• Amherst College
• Appalachian State University
• Asnuntuck Community College
• Austin Community College
• Baldwin Wallace University
• Barnard College
• Baylor University
• Bellevue College
• Bellingham Technical College
• Bennington College
• Berea College
• Bloomsburg University
• Boston University
• Bowdoin College
• Bowling Green State University
• Brandeis University
• Brandman University
• Brigham Young University
• Bryn Mawr College
• Bucknell University
• California Polytechnic State University Pomona
• California Polytechnic State University San Luis Obispo
• California State University, Sacramento
• Capital Community College
• Carlow University
• Carnegie Mellon University
• Cascadia College
• Case Western Reserve University
• Champlain College
• Chatham University
• Chestnut Hill College
• Cheyney University
• Central Connecticut State University
• Central Michigan University
• City College of San Francisco
• College of Charleston
• The College of New Jersey
• Colgate University
• College of Staten Island (CUNY)
• Colorado College
• Columbia University
• Columbus College of Art and Design
• CUNY Baruch College
• CUNY Borough of Manhattan Community College
• CUNY Bronx Community College
• CUNY Brooklyn College
• CUNY City College
• CUNY Graduate School and University Center
• CUNY Hostos Community College
• CUNY Hunter College
• CUNY John Jay College of Criminal Justice
• CUNY Kingsborough Community College
• CUNY LaGuardia Community College
• CUNY Lehman College
• CUNY Medgar Evers College
• CUNY NYC College of Technology
• CUNY Queens College
• CUNY Queensborough Community College
• CUNY School of Law
• CUNY York College
• DePaul University
• Dickinson College
• Duquesne University
• Duke University
• East Carolina University
• Eastern Connecticut State University
• Eastern Michigan University
• Elizabeth City State University
• Everett Community College
• Fairmont State University
• Fayetteville State University
• Florida A&M University
• Florida Atlantic University
• Florida Gateway College
• Florida Gulf Coast University
• Florida International University
• Florida Polytechnic University
• Florida State University
• Fordham University
• Franklin and Marshall College
• Gateway Community College
• George Washington University
• Georgetown University
• Grinnell College
• Harding University
• Harvard University
• Haverford College
• Hebrew Union College
• Hofstra University
• Housatonic Community College
• Illinois State University
• Indiana University
• Indiana University of Pennsylvania
• John Carroll University
• Johnson & Wales University
• The Julliard School
• Juniata College
• Kean University
• Kent State University
• Lafayette College
• Lake Washington Institute of Technology
• Lehigh University
• Lincoln University
• Lock Haven University
• Lock Haven University
• Louisiana State University
• Loyola Marymount University
• Manchester Community College
• Marshall University
• Maryville University of Saint Louis
• Massachusetts Institute of Technology
• Metropolitan University of Denver
• Michigan State University
• Michigan Technological University
• Middlebury College
• Middlesex Community College
• Midland University (Nebraska)
• Millersville University
• Misericordia University
• Monmouth University
• Montana State University
• Muhlenberg College
• Naugatuck Valley Community College
• New College of Florida
• The New School
• New York University
• North Carolina A&T State University
• North Carolina Central University
• North Carolina School of Science and Mathematics
• North Carolina State University
• North Seattle Community College
• Northern Virginia Community College
• Northeastern University
• Northeastern University Seattle Campus
• Northwestern Connecticut Community College
• Norwalk Community College
• Norwich University
• Oakland University
• Ohio State University
• Oklahoma University
• Pacific Lutheran
• Palo Alto University
• Paul Smiths College of Arts and Sciences
• Penn State University
• Pomona College
• Prairie View A&M University
• Princeton Theological Seminary
• Princeton University
• Quinebaug Valley Community College
• Quinnipiac University
• Rhode Island College
• Rice University
• Robert Morris University
• Rowan University
• Rutgers University Camden
• Rutgers University New Brunswick
• Rutgers University Newark
• Sacred Heart University
• Saginaw Valley State University
• San Diego State University
• San Francisco State University
• San Jose State University
• Santa Clara University
• Santa Fe College
• Seattle Central Community College
• Seattle Pacific University
• Seattle University
• Seton Hall University
• Skidmore College
• Slippery Rock University
• Smith College
• Southern Connecticut State University
• Southern Methodist University
• South Seattle Community College
• SUNY Buffalo State
• SUNY College at Brockport
• SUNY College at Genesseo
• SUNY College at Old Westbury
• SUNY College at Oswego
• SUNY College at Plattsburgh
• SUNY College at Potsdam
• SUNY College at Agriculture and Technology at Cobleskill
• SUNY College of Environmental Science and Forestry
• SUNY College of Optometry
• SUNY College of Technology at Alfred
• SUNY College of Technology at Canton
• SUNY College of Technology at Delhi
• SUNY Cortland
• SUNY Empire State College
• SUNY Maritime College
• SUNY Morrisville
• SUNY Oneonta
• SUNY Polytechnic Institute
• SUNY Westchester Community College
• St. John’s University
• St. Louis University
• St. Michael’s College
• Stanford University
• Stevens Institute of Technology
• Syracuse University
• Swarthmore College
• Temple University
• Texas A&M University
• Texas A&M University San Antonio
• Texas Christian University
• Texas Southern University
• Texas State University
• Texas Tech University
• Three Rivers Community College
• Touro College
• Towson University
• Trinity University
• Tufts University
• Tulane University of Louisiana
• Tunxis Community College
• University of Akron
• University of California Berkeley
• University of California Irvine
• University of California San Diego
• University of California Santa Cruz
• University of Central Florida
• University of Cincinnati
• University of Colorado Boulder
• University of Connecticut
• University of Delaware
• University of Florida
• University of Houston
• University of Illinois Urbana-Champaign
• University of Iowa
• University of Maryland
• University of Massachusetts Amherst
• University of Massachusetts Boston
• University of Massachusetts Dartmouth
• University of Massachusetts Lowell
• University of Michigan
• University of Minnesota Crookston
• University of Minnesota Duluth
• University of Minnesota Morris
• University of Minnesota Rochester
• University of Minnesota Twin Cities
• University of New Hampshire
• University of New Haven
• University of North Carolina Asheville
• University of North Carolina Chapel Hill
• University of North Carolina Charlotte
• University of North Carolina Greensboro
• University of North Carolina Pembroke
• University of North Carolina School of the Arts
• University of North Carolina Wilmington
• University of North Florida
• The University of North Texas
• University of Northern Colorado
• University of Northern Iowa
• University of Notre Dame
• University of Oregon
• University of Pennsylvania
• University of Pittsburgh
• University of Pittsburgh at Bradford
• University of Puget Sound
• University of Rhode Island
• University of Richmond
• University of San Francisco
• University of Scranton
• University of South Florida
• University of Southern California
• University of Tennessee
• University of Texas at Austin
• University of Texas at Arlington
• University of Texas at San Antonio
• University of Utah
• University of Vermont
• University of Virginia
• University of Washington
• University of Wisconsin Milwaukee
• University of West Florida
• University of Wisconsin Green Bay
• University of Wisconsin Madison
• Vanderbilt University
• Vermont Law School
• Villanova University
• Virginia Polytechnic Institute and State University
• Wake Forest University
• Walsh University
• Washington State University
• Washington State University Everett
• Washington University St. Louis
• Wayne State University
• Wentworth Institute of Technology
• Wesleyan University
• West Chester University
• Western Carolina University
• Western Connecticut State University
• Western Michigan University
• Western Washington University
• Westfield State University
• Westminster College
• Whittier College
• Widener University
• Winston-Salem State University
• Xavier University
• Yeshiva University

Post-Secondary Institutions
  • AL       Drake State
  • AL       Calhoun Community College
  • AL       Northwest Shoals Community College
  • AL       Northeast Alabama Community College
  • AL       University of Alabama Huntsville
  • AL       Alabama A&M
  • AL       Oakwood University
  • AL       Athens State
  • GA      All Universities and Colleges
  • NC      All Universities
  • NY      All SUNY and CUNY
  • NY      Brooklyn College
  • NY      Brooklyn Occupational Centers
  • NY      New York University
  • NY      Fordham University
  • NY      Pace University
  • NY      Juilliard 
  • NY      St. John’s University
  • NY      St. Joseph’s College 
  • NY      Cardozo Law School
  • NY      New York Law School

What Applicants Are Asking

Is InfoMart still open?

Yes, InfoMart is still operational. Our business hours are from 8am to 6pm EST.

Am I able to request a copy of my background check?

Yes, you are still able to request a copy of your background check. If the background check is not yet complete, you will have the opportunity to receive it upon completion. If there is a delay, you will receive correspondence either via email or telephone detailing the reason.

What if something is incorrect on my background check report?

Leave a message on the consumer compliance line requesting to submit a dispute about your background check. A consumer compliance professional will contact you within 24 hours.

Telephone: 1-800-800-3774 ext. 1000 | Email: consumercompliance@infomart-usa.com | Website: www.applicantadvocate.com

Are you still able to communicate with the company to which I applied?

Yes. We are in constant communication with our clients regarding each background check being processed. Any changes or updates are relayed to the client. InfoMart does not have any part in the decision-making process, but we provide the employer with the most up-to-date information. Any tentative employment decision is up to the employer.

Are courts open? If not, when will they reopen?

Yes, the majority of county courts are open at this time. There are a number of courts that are closed to the public; that list is available elsewhere on this page. At this time, the re-open date for many courts has not been determined. In addition, some courts are currently operating at a limited capacity.

Are schools open? If not, when will they reopen?

A large number of schools are closed at this time. We are monitoring these closures and will update education verification results once the schools reopen.

Can I still dispute my background check even if courts and schools are closed?

You can still submit a dispute even though the schools and courts are closed. If your background check results are postponed, or if they are completed with a COVID-19 statement, the employer has been notified of the situation. Once the courts/institutions re-open, InfoMart will update these requests and submit a supplemental report to the employer.

What happens if the courts haven’t updated my record and they are closed?

We will have to wait until the courts have re-opened to confirm any updates and decisions pertaining to a case. We suggest that you also provide your employer with your documentation as it may assist with their decision.

What do I do if the employer won’t let me start until my background check is completed?

Stay in contact with the employer to find out if there are any alternatives for employment.

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