SOFTWARE/PROCESSING
How and Why Delays Occur
A fast turnaround time is essential when screening applicants for employment, but even with the best efforts delays can still occur.
Occasionally criminal reports may take longer than three days to retrieve from courts that archive past criminal records or if there are computer difficulties in a particular county. Holidays, severe weather (flooding, snow closings, etc.), and scheduled computer system maintenance can cause delays in the availability of education and employment verifications, motor vehicle reports, and criminal records. Mail delays can also slow down the process – some states require mailed requests for driving records, and sometimes educational institutions and employers will require written requests for verifications. School holidays, semester and quarter registration, and restricted files due to non-payment can all contribute to delays in education verification.
Delays can also occur when applicant information is missing or incomplete. Maiden names can be critical to verifying education, previous employment, and professional licenses if any of the credentials were obtained before marriage. While InfoMart does not require that employers obtain dates of birth, occasionally the date of birth is necessary to obtain a criminal record, driving record, or education verification.
What can you do to ensure the fastest possible turnaround? The information provided in the profile request and/or employment application is crucial when acquiring accurate and comprehensive background screens. When information is missing or inaccurate, it will dramatically hinder the turnaround time. Be sure to provide as much information on your applicant as possible – WebASAP assists in the process by providing easy-to-complete forms for each requested service. Also consult the WebASAP Bulletin to keep abreast of any inclement weather or court delays.
For more information or questions about applicant processing, please contact Client Relations at 770-984-2727 or customerservice@infomart-usa.com.
