INSIDE INFOMART
Understanding Your InfoMart Invoice
InfoMart's Accounting Department often receives inquiries regarding our invoices, billing system and billing policies. To help you gain a better understanding of that aspect of InfoMart, here are some of the most frequently asked accounting questions.
Q: What is the billing cycle?
A: Typically, InfoMart bills are generated twice a month; once for activities between the 1st and the 15th of the month, and then again from the 16th to the last day of the month.
Q: Why does the bill I received have a different date than the 15th or the end of the month?
A: We generate invoices two to three days after the end of the billing period. When the cutoff date falls on a weekend, it may take an extra day to generate invoices.
Q: What is "NSSS only" and why is it not attached to an applicant's name?
A: "NSSS only" stands for National Social Security Search only. Social Security number verification is often the first step in the screening process. A NSSS Only fee shows up when a client pulls the NSSS more than 6 days prior to the end of the billing cycle but has not ordered a background check on that applicant at the time the invoice is generated.
Q: What are "Mandatory Fees" and why are they separate from other fees?
A: Mandatory fees are charges levied by certain courts, education institutions or other entities for access to records or processing of our requests on your behalf. Not all states or agencies require a fee for the record search, and the fees will vary by state, municipality or agency. When fees are required, we pay these fees upfront and then bill you for reimbursement of applicable fees.
Q: Why do I not receive a payment confirmation on the same day I make a payment?
A: We process credit card payments in batches, once or twice a week. Confirmation via fax is submitted to you only if requested and only after the batch has been processed. If you prefer, we automatically charge your credit card after your invoice has been generated.
Q: My account has been set up to automatically charge my credit card, but my card was not charged.
A: There can be a few reasons why this may occur. The most common is that the credit card expiration date has passed. We ask that you notify us when a new card has been issued to you so our billing records are kept current.
Q: Can I make a payment online?
A: Not currently. However, we are diligently working to improve our system to allow you to view your invoices and make payments online. We appreciate your business and want you to know that we will continue to improve our services to keep our relationship a lasting and successful one.
| 
