SCREENING SOLUTIONS
Responding to Requests for Additional Information
InfoMart's customer service personnel often hear the following question from clients: "How can we expedite this request?" While it's true that in many cases we don't have control over the timing of a search, there are some things you can do to help ensure that your background checks are completed sooner rather than later. The first way is to provide us with as much information up front as possible. The second way is to do what you can to respond to requests for additional information as quickly as possible.
Listed below are the pieces of information we need to quickly and accurately process Criminal Background Checks, as well as the most commonly requested "additional information" for the service. You can use this as a guide when gathering information from applicants to make sure that you have what you need up front.
Preliminary Information
- Applicant's full name
- Social Security number
- Current state of residence
- Jurisdiction(s) requested
- For CA/OK/MN residents, the applicant's address
Commonly needed additional information
- Details of criminal records to which the applicant admitted
- Date of birth (if not already provided)
- Middle name/Middle initial (if not already provided)
- Mother's maiden name
- Copy of the applicant's driver's license
- Signed release
- Other names the applicant has used
While all of these items are not needed for each applicant that is submitted to InfoMart for processing, having this information up front when the applicant is submitted can significantly reduce the time needed for conducting additional research and e-mailing for follow up.
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