Poor service at a restaurant can leave a bad taste in anyone’s mouth, even if the food was exquisite. This interrupts the flow of smoothly running a hospitality service and creates tension between guests and customer service.
Improve your customers’ dining experience by hiring quality employees. Conducting restaurant staff screening can help you find the best candidates.
Who do you consider “the right applicant”? Is it someone with a good work ethic, or maybe someone who has an inviting personality? Most answers would include one or both, but you may not want someone with a violent past interacting with families of diners. When deciding if an applicant is a right fit for your company, the decision must go beyond whether they have a good personality or great time-management skills. You must consider how that person’s skills and experience may affect your company and its future.
What background screening your restaurant candidates can tell you:
Screening can reveal a plethora of details surrounding your applicant’s criminal past. Your applicant may have several violent felony charges, a minor misdemeanor, or no history at all. Criminal Record Searches can give you a more comprehensive picture of your applicant’s past.
Verification services are often used by those in the restaurant and hospitality industries. An applicant with a successful record of previously working in service organizations can tell you whether or not they would have the right experience to work for your organization. Verification services can also provide reference checks that can contact an applicant’s previous supervisor or coworkers to tell you whether they are a good team player or effective at customer service.
A person’s criminal past may impact your decision about whether to put someone in a customer-facing position or not.
Restaurants are full of moving money. On a daily basis, your staff handles your guest’s financial information as well as company funds. Background screening can help you select reliable staff that will help protect your assets.
The application process for any available restaurant position can be quite overwhelming. For any one position, you could have hundreds of applicants. You have a share of applicants who have college degrees, and others who simply apply just to apply.
The training process is exhausting for both managers and restaurant employees, especially those working in high-end facilities. Some companies spend several weeks just teaching their philosophy to aspiring hospitality professionals.
Hiring the right staff can increase your chance of succeeding in the competitive food service industry. Quality service starts with quality employees, and by doing staff screening, you’ll be sure to land the ideal worker.
Don’t rely on second-rate companies to conduct background checks for you. Contact InfoMart to learn more about our intensive and thorough process, and to get started today.