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I must say we are extremely happy with the service InfoMart provides.
- Helena S.
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Background Screening Compliance
The foundation of InfoMart’s internal processes is compliance with the state and federal laws that govern our industry. From our workflow to our technology to our training procedures, we have built in policies that put the protection of consumer rights and confidentiality of our customers’ processes at the forefront of all we do.
Criminal Record Reporting
In addition to the federal Fair Credit Reporting Act (FCRA), which instructs a consumer reporting agency on our obligations regarding criminal record reporting, several states have enacted laws prohibiting the reporting of certain criminal record information.
InfoMart’s system is designed to take the guesswork out of state law compliance. Through our partnership with labor and employment law experts Seyfarth-Shaw, our system has automated business rules around state laws that dictate criminal record reporting. Based on a candidate’s current state of residence combined with his or her state of criminal conviction, InfoMart will report only the information you are permitted to see.
At InfoMart, Quality Assurance is not just a buzz-term. Our ASAP software suite includes automated measures in every service that help to prevent errors at the point of data submission, during the background check process, through the point of reporting to an end user.
Prior to being sent to an end user, all InfoMart reports are thoroughly read and reviewed by our team of seasoned quality assurance specialists. The QA team reviews for any level of error or inconsistency, ensuring that all our background checks’ i’s are dotted and t’s crossed. Each applicant’s data is compared to all previous occurrences in our system to ensure consistent reporting.
Under the Fair Credit Reporting Act (FCRA), consumers are afforded the right to dispute the accuracy of any consumer report of which they are the subject. InfoMart’s full time compliance department is staffed with Applicant Advocates. Trained in all facets of the FCRA, these consumer-focused employees are available to speak with applicants about their disputes, routing the reinvestigation of background check data, and providing updates throughout the dispute resolution process.